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FAQ

Don't see a style on your site that I want

If you see we don't have a specific style that you are looking for, that usually means that all sizes are currently out of stock.  Just email us at [email protected] to get an ETA on when we expect more. If you are looking for a brand we don't carry

Can I come shop at your warehouse in Montreal?

In general, no.   We operate from a large warehouse in Montreal and due to security, our warehouse is not open to the public.   We do however make exceptions where you can pick up a package from our warehouse, but that is strictly for pick up or drop

What are your hours of operation?

Monday to Friday 9-5 est time.  You can always catch us on chat during business hours and via email. Our policy is to return your email within 24 hours/1 business day or even sooner. If you don't catch us by phone, do send us an email and we will res

Is my personal information secure?

Absolutely! For more information do refer to our privacy policy.

Can I cancel/change my order?

Once and order is placed, it is very difficult to change or cancel an order as orders are processed very quickly.  If needed, do contact us via email ([email protected]) or by phone (888-669-5638) right away and we will try our best to accommodate an