Incorrect/Damaged Items:. Contact customer service at support@festie.ca with your order number and details/images of the item.  Report manufacturer defects within 10 days of receiving your order. Return Policy:. Returns are accepted within 30 days of

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Incorrect/Damaged Items: <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Contact customer service at support@festie.ca with your order number and details/images of the item. &#xA0;Report manufacturer defects within 10 days of receiving your order. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Return Policy: <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Returns are accepted within 30 days of purchase for a size/color exchange or gift card. Items must be returned unworn, in &quot;like new&quot; condition, and in their original packaging.<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Clearance items found in the sale section, costumes, lingerie bottoms including panties and bodysuits are final sale and cannot be returned. Accessories including hosiery (body stockings, thigh highs etc.), pasties and wigs are considered final sale. <ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Size/Color Exchange: Request a new size/color of the same style (limit one exchange per order).</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">New Style: Select the gift card option for the value of your initial purchase.</li></ul> <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Initiate your return at:&#xA0;<a href="https://festie.returnlogic.com/" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">https://festie.returnlogic.com/</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">. &#xA0;<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Include the RMA number with your return. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">All items must be &quot;like new&quot; condition. Pack the original inside another box or poly bag to prevent damage. Do not place return shipping label or tape on an item <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Return Label Fee: <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">A return label fee of $13.99+tax is applicable. &#xA0;We do not charge a shipping fee to send out a new size once we receive your return. &#xA0;Once your exchange is ready to be shipped, you will receive an invoice that includes the new item(s) and the return label fee. &#xA0;Once paid, we will go ahead and ship out the exchange. If you opted for a gift card option, the return label fee will be deducted from the gift card amount.&#xA0; <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Processing Time: <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You will receive an email notification upon our receipt of your return.<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Allow 2-3 business days for processing gift cards and exchanges. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Additional Notes: <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Lingerie exempt items include: Clearance/Sale items, hosiery, stockings, panties, costumes, pasties and accessories (included wigs, shorts etc.) are considered final sale. All lingerie returns go through a thorough inspection for worn items, scent, perfumes etc. Please make sure the items are in their original new and unworn condition and that you have the complete original packaging, including tags, hangers etc. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Should our team identify any indication of misuse or abuse of our return policy by a customer or account, we reserve the right to apply a modified return policy to those involved. In such instances, we will promptly notify the affected parties regarding their inclusion under this revised policy.

Returns Policy

Generally, once we receive your return, exchanges would ship out within 3-4 business days. The invoice for the prepaid shipping label must be paid prior to the new pair shipping, which will be emailed you once your package is ready to be shipped.  If

Generally, once we receive your return, exchanges would ship out within 3-4 business days. The invoice for the prepaid shipping label must be paid prior to the new pair shipping, which will be emailed you once your package is ready to be shipped. &#xA0;If by chance an item is back ordered we would let you know so you could decided whether you wanted to wait, choose a different style or get a store credit instead.

How long will it take to receive my exchange?

Chat with us in real-time to get quick answers from our dedicated customer support team .  Click the chat icon and let's start the conversation!

Contact our dedicated Festie.ca customer support team, and we'll respond within one business day, often even faster.